Frequently Asked Questions
Frequently Asked Questions
Orders & Payment
How do I place an order ?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase.
What payment methods do you accept ?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Can I modify or cancel my order ?
Orders can be modified or cancelled within 2 hours of placement. After this time, your order will be processed and cannot be changed. Please contact us immediately if you need to make changes.
Do you offer international shipping ?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Shipping & Delivery
How long does shipping take ?
Delivery times depend on your location :
• Europe : 5 -10 business days
• International : 5 -10 business days
How can I track my order ?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our Order Tracking page.
What if my package is lost or damaged ?
If your package arrives damaged or doesn't arrive at all, please contact us within 48 hours. We'll work with you to resolve the issue quickly.
Returns & Exchanges
What is your return policy ?
You have 14 days from delivery to return items in their original condition. Please see our Return Policy page for complete details.
How do I return an item ?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a return authorization if needed.
When will I receive my refund ?
Refunds are processed within 5-10 business days after we receive and inspect your returned item.
Products & Sizing
How do I know what size to order ?
Check our size guide on each product page. If you're between sizes or unsure, feel free to contact us for personalized sizing advice.
Are your products authentic ?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers.
Customer Service
How can I contact customer service ?
You can reach us through our contact form, email, or phone. Our customer service team is here to help with any questions or concerns.
What are your customer service hours ?
Our customer service team is available Monday through Friday, 9 AM to 6 PM (Paris time). We aim to respond to all inquiries within 24 hours.
Account & Privacy
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.
How do you protect my personal information?
We take your privacy seriously. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.
Still have questions ? Contact our customer service team - we're here to help!